Warranty Policy

Al Taqwa Online provides 6 monthly replacement warranty for all products sold by it for any kind of defects in workmanship and material from the date of purchase.
In order to avail himself of his rights under the Company’s warranty policy, the customer must fill out the product complaint form on our site and shall give the Company every opportunity to inspect and remedy them.

The product the Company offer complies with IEC/EN standard. The product will cease to have a warranty in case the customer use it in an area/territory which does not comply with the above standard and should take risks and responsibilities for non-conformity.

The Company shall not be liable for replacing the Products which are defective as a result of improper installation, misuse, dropping or impact, disasters such as fire, flood, etc., improper storage, attempted repairs by the customer or his accomplice without the Company’s prior written approval, or breakdown due to another product.
The warranty does not cover normal wear and tear or consumables.
The products under warranty will be replaced and delivered to the customer free of cost once the products are accepted back by the technical team under warranty terms.

The Company shall not be liable for any loss or damage arising out of the customer’s negligence or defects appearing on the Products.
In no event shall the Company be liable for special, incidental, exemplary or consequential damages.

The Company’s liability, if any, whether in contract or otherwise with respect to any defect in the Products shall be further limited in the aggregate to the value of the Order in which the alleged defective Products were included.
The above terms set out the Company’s entire liability with respect to the Products, and the Company’s liability under these terms shall be in lieu and to the exclusion of all other warranties, conditions, terms, and liabilities expressed or implied, statutory or otherwise with respect to the Products or the quality or fitness of the Products for any particular purpose.
The customer shall indemnify the Company and hold it harmless from and against any claim for damage to any person or property beyond the Company’s liability as expressly set out herein.